I have received my parcel but want to return an item. How do I do this?
Returning products is easy! Submit a return request as shown here to begin the return process. After submitting your request, you will receive detailed instructions on the next steps at the email address provided.
Do I need to provide any documents to return an item?
We may ask you to take a photo of the parcel and its contents in some cases, e.g. if you have received a damaged product, or if the contents of the parcel do not match your order. Additional documents may be required to make a warranty claim. We do not ask you to provide any additional information in most cases.
Why do I need to specify the reason for returning the product?
Our company is always looking for ways to improve the quality of our customer service and prevent situations that may lead to returns. This particularly applies to our agreements with suppliers or courier services. That is why we ask you to accurately specify the reason for the return. This will help us to make a decision on your request as quickly as possible and prevent this from happening again in the future.
I received an item that I didn’t order. What should I do?
Don't worry. Submit a return request, attach a photo, and we will process your request as quickly as possible.
Can you help me find the right part for my car?
Sure! Our technicians will be happy to help you find the right part for your vehicle. If you need our help, please provide your car’s VIN, the vehicle make and model, or the OEM number of the old part. Please contact our customer service team by clicking here and we’ll help you find the right part.
Why are you asking for my car’s VIN?
The VIN contains information about the manufacturer, the year of manufacture, and the specifications of your vehicle. This data helps us to check whether a part is compatible with your car. Our employees can ask for your VIN to help find the right part for your vehicle. This information is also required when making a warranty claim. We will only use this information to process your request and will not share it with third parties.
I received a damaged item. What should I do?
If the packaging of the parcel is significantly damaged, potentially resulting in damage to the items or lost items, we strongly recommend that you refuse to accept the parcel.
If you accept the parcel, please let us know as soon as possible by submitting a return request as shown here or contacting our customer service team by clicking here.
Some of the parts are missing from my order. What should I do?
- Go to our shop’s website and check whether the missing parts are included in the product and are specified in the product description. If this information is not available, move on to the next step.
- Check the boxes carefully as small items may be hidden in the packaging material. If you can’t find the items, please submit a return request as shown here.
How do I return tyres?
The process of returning tyres is a bit different from returning any other type of product. But it won't be too much trouble for you. Read the instructions and check it out for yourself.
How quickly will my request be processed?
We do our best to reach a decision on most requests within 24 hours. It might take more time if we are dealing with a warranty claim or if we need more information. In any case, we will try to answer you as soon as possible.
When will I receive a refund for the returned item?
We will start the refund process once we have made a decision and approved the return request. In this case the status of the returned item in the system will be changed to “Confirmed”. Learn more about the Refund processing time.
The tracking number shows that the parcel has already been delivered to you, but I have not received my money yet. When will I receive the refund?
Once our warehouse confirms that the part has been received, the refund process will be initiated. Refunds may take from 1 to 4 working days depending on the chosen payment method. Learn more about the Refund processing time.
Can I exchange the product instead of getting a refund?
Yes, you can. When submitting a return request you specify whether the item needs to be replaced. If a replacement is needed, the VIN and/or OEM number of the part must be provided. One of our experts will help you find the right product, or you can do it yourself.
Once we have confirmed that the returned product has been received at our warehouse, you can use the money to pay for the new product. Please contact our customer service team by clicking here.
Who covers the return shipping costs?
Either the company or the customer pays for the return. This depends on the return reason and whether the order included any additional services. You can find more information on this here.
What is the Safe Order option? Can I pay for this service now and use it to return a product?
Safe Order extends the return period from 14 days to 200 days. During this period, you can return or exchange the product at the company’s expense. This option is only valid for one return when it is applied to an order. You can only purchase the Safe Order service when placing an order.
My return request has been approved, and I received an online return label. What should I do next?
Pack the item and send it to our warehouse. You can find more information on this in the email with the decision on your return request or in this article.
Can I have a courier come and collect the goods being returned?
You can send the return package with a return label via a courier service drop-off point. You may be offered a collection service if you are returning products from certain categories, like bulky goods or tyres. You'll be notified accordingly.
When should I send the goods to your warehouse?
If you have received a return label, it will be activated in 24 hours. Apart from that, we do not impose any restrictions, but we strongly recommend that you return the goods as soon as possible. This will speed up the refund process.
I returned a core part. When will I receive a refund?
In most cases, core parts do not require any further examination and the refund is made within the same amount of time as a refund for a regular return. In some cases, further examination may be required by the manufacturer. This may take up to 8 weeks. You can find more information on this here.
Do the parts you sell come with a warranty? How do I make a warranty claim?
All spare parts sold in our online shop are under a 24-month warranty. You can find more information on how to make a warranty claim here.
How quickly will my warranty claim be processed?
It may take one to two weeks for the warranty claim to be processed without an examination. If the manufacturer requests the car part for an examination, the processing period can last 6–8 weeks. Find out more here.
I have incurred extra costs due to a defective part. Will you reimburse them?
When submitting a warranty claim there is a field to fill in, Total additional costs, where you need to specify the amount of all additional costs related to the warranty case. Important! You must upload documents proving the additional costs via the Upload additional costs file button. 
The documents proving the additional costs are not mandatory but increase the chances of reimbursement for extra costs like installation costs, diagnostic fees, and removal costs. The manufacturer will not consider reimbursing any extra costs without the invoices. You find more information on this here.
I find this too complicated. Can I just send the goods to your warehouse and get my money back?
We do not recommend sending an item without submitting a return request. This can significantly increase the time required for the return. Moreover, if you have paid for the Safe Order service, you will not be able to use it. If, for any reason, you find the online request form too complicated, you can always contact our customer service team by clicking here.