Specifics of filling in a return request

Warranty claim

This reason for return may be selected by our customers for the following subreasons: 

• The part is deformed or has minor damage, e.g. chipped, dented.
• The part is showing signs of rust.
• There is an electrical fault.
• The part is making abnormal sounds.
• The seals are damaged or leaking.
• The part's shape/dimensions have been affected due to bending, warping, or damage.

How do I open a warranty claim through the Returns portal? 

Go to the Returns portal (you can see how to do this here) and follow the steps below:

1. Select the main issue  Warranty claim and the appropriate specific issue, i.e. the more detailed reason for the warranty claim.
2. Select the item using the checkbox and specify the quantity to be returned.
3. Next, you need to describe the product defect in the mandatory Description of the defect field.
4. Indicate whether the item has been removed from the vehicle. The toggle turns orange when activated. This means that the part has already been removed from the vehicle.
5. Indicate whether you have incurred additional costs due to a product defect. The toggle turns orange when activated to indicate that there are additional costs.
   Title

   You must upload documents proving the additional costs via the Upload files button. 
6. Specify whether you want a replacement item. The toggle turns orange when activated. This indicates that a replacement is required.
   Please note:

   If a replacement is needed, the VIN and/or OEM number of the part must be provided.
7. Click on Submit request to have the warranty claim sent to us for review.
8. Once the return request has been successfully submitted, a notification will appear on the screen as shown in the screenshot below.

Recycling

This reason for return may be selected by our customers for the following subreasons: 

1. I want to return an old core part.
2. I want to dispose of old oil.
3. I want to recycle an old starter battery.

How do I return a core part or other parts for recycling through the Returns portal? 

Go to the Returns portal to create a return request, following the steps below.

1. Select the "Main issue" "Recycling" and then choose the appropriate "Specific issue", i.e. the more detailed reason for the request.
2. Select the item using the checkbox and specify the quantity to be returned. 
   Please note:

   If there are items in the order that are not returnable under I want to return an old core part, they will be labelled This item is not a core exchange item.
3. Click on the Submit request button. The request will then be sent to us for review.
4. Once the return request has been successfully submitted, a notification will appear on the screen as shown in the screenshot below.