What is a warranty case?
Loss of serviceability is covered by warranty.
Cases in which the goods can be considered to have been tested for function by the buyer:
- The goods have been mounted on a vehicle and have not performed their function.
- The goods have been pre-tested on special equipment and have not performed their function.
Unqualified installation may lead to failure to comply with the conditions of use of the spare part, and consequently result in the manufacturer refusing to provide warranty service.
Please note that, prior to installation, a qualified mechanic should compare the specifications of the old and new parts. They should only proceed with installation after ensuring that all the requirements for fitting the new part have been complied with.
We cannot accept any responsibility for damage or loss of function due to incorrect installation.
Important information before making a warranty claim request
If you have confirmed that the goods are not functioning correctly and wish to make an appropriate claim, please note the following conditions.
1. Information check
For successful processing of the case, the claim will first be checked for all necessary information and documentation.
Please cooperate with the customer support team if any missing information is required. In the process of evaluating the request, the product will be checked for compatibility with your vehicle. If the result of the check is negative, the warranty claim will be rejected.
2. Providing a replacement
It is not always possible for the company to immediately provide a replacement for a product under warranty.
If after reviewing the completed warranty form and the warranty documentation provided, you are not asked to return the part for examination and the warranty is confirmed online, you will be able to request a replacement. In this case, the warranty validation process may take between one and two weeks. If no replacement is needed, you can also request a refund to your deposit account or bank account.
A replacement can be sent as soon as the request is opened and the part has been checked for compatibility and availability.
If the defective item needs to be returned, the customer will be informed of this separately. In this case, the warranty confirmation process can take 4 to 6 weeks.
Please note: A refund will only be issued if the warranty case has been confirmed.
3. Additional costs
Replacement may incur additional costs for you. Invoices confirming such expenses are not on the list of mandatory documents, however:
they increase the chances of warranty confirmation as they are informative as to the circumstances of installation/diagnostics/disassembly. They confirm the existence of additional costs. Without the submission of invoices, the manufacturer will not consider refunding the additional costs. Expenses cannot always be considered and reimbursed.
Additional costs that can be reimbursed by the manufacturer:
- part removal;
- diagnostics;
- towing services;
- subsequent installation costs under the following conditions:
- the removal of our part and installation of another part took place on the same day and the work is included in the same invoice;
- the subsequent installation was carried out later than the part removal and is confirmed by an invoice. This was provided by the customer when the part was sent in for inspection.
Invoices for subsequent installation sent at a later date will not be accepted.
Expenses which will not be reimbursed:
- the purchase of a new spare part and/or the difference between the price of the part returned and the spare part purchased by the customer;
- storage of the part at the garage while waiting for an answer concerning the warranty;
- replacement vehicle rental during repairs;
- accommodation costs in case of a vehicle breakdown during a trip, etc.
4. Return of goods under warranty
Our customer support team will notify you of whether or not you need to return the part when processing your request.
Be sure to keep the goods until you receive a decision from customer support.