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How to place a return request
Returns & RefundsTo request a return, please go to the Returns portal. How do I get to the Returns portal? For registered users on the website: Sign in to My AUTODOC. Go to My Orders. Select the order with the ite...
Find out moreDeadlines for requesting a return
Returns & RefundsDepending on the product category and options selected, different return windows apply. Standard Return Deadlines Standard Items: The standard return period is 14 days from the date of delivery to t...
Find out moreRefund processing time
Returns & RefundsIf the item does not require a return, the refund will be issued within 1–2 business days. Bank processing time Please note that after we issue the refund, the time it takes for the funds to rea...
Find out moreReturn packaging and shipping
Returns & RefundsGeneral packaging instructions To ensure your return is processed successfully, please follow these basic preparation steps for all items: Original packaging: Pack the product in its original packag...
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