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Requesting a return
Returns & RefundsTo request a return, please go to the Returns portal. How do I get to the Returns portal? For registered users on the website: Sign in to My AUTODOC. Go to My Orders. Select the order with the ite...
Find out moreSpecifics of filling in a return request
Returns & Refundsg. chipped, dented. The part is showing signs of rust. There is an electrical fault. The part is making abnormal sounds. The seals are damaged or leaking. The part's shape/dimensions have been affecte...
Find out moreDeadlines for requesting a return
Returns & RefundsDepending on the product category and options selected, different return windows apply. Standard Return Deadlines Standard Items: The standard return period is 14 days from the date of delivery to t...
Find out moreRefund processing time
Returns & RefundsIf the item does not require a return, the refund will be issued within 1–2 business days. Bank processing time Please note that after we issue the refund, the time it takes for the funds to rea...
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