Cancellation of an unpaid order
An unpaid order is automatically cancelled 30 days after it is placed.
Cancellation of a paid order
For orders shipped by AUTODOC:
An order can be cancelled only before it has been dispatched. To cancel your order, please contact us immediately via our Online Chat.
If your order has already been dispatched:
Once an item is on its way, it cannot be cancelled in transit. However, you can easily return it after delivery:
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Wait for the order to arrive and receive it.
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Open a return request through your account or via our Return Portal.
For more details on your rights, please visit our Returns Policies.
Refunds
The cost of the products will be refunded as soon as they are delivered to the warehouse. The refund will be made to the same account that was used to pay for the order. To learn more, see the Refund processing time article.
Refund processing time
The time it takes to process a refund depends on the payment method.
- Bank transfer - refunds can take up to 14 days. This is due to the bank's processing time.
- PayPal and bank card refunds are carried out within 24 hours provided there are no technical issues. In cases of technical problems, the refund process may take 2-3 days.
- AUTODOC deposit account - the money will be transferred in less than 24 hours.