Cancellation of an unpaid order
An unpaid order is automatically cancelled 30 days after it is placed.
Cancellation of a paid order
An order can be cancelled if it has not yet been dispatched. More information on order statuses can be found here. To cancel a paid order, please contact us via the online chat by clicking here.
If the order has been dispatched, you can cancel it upon receipt by opening a return request.
Refunds
The cost of the products will be refunded as soon as they are delivered to the warehouse. The refund will be made to the same account that was used to pay for the order. To learn more, see the Refund processing time article.
Attention
The customer service team may ask you to provide your bank details even if the order was paid using a different method
Refund processing time
The time it takes to process a refund depends on the payment method.
- Bank transfer - refunds can take up to 14 days. This is due to the bank's processing time.
- PayPal and bank card refunds are carried out within 24 hours provided there are no technical issues. In cases of technical problems, the refund process may take 2-3 days.
- AUTODOC deposit account - the money will be transferred in less than 24 hours.