I am still waiting to receive my Marketplace order. What should I do?
Contact the seller by going to My AUTODOC, finding your order and clicking the button “Returns and Support” or using the link Returns and Support in the website’s footer. If the issue persists, contact our customer service team by clicking here.
I received a damaged product sold by a Marketplace seller. What should I do?
Contact the seller by going to My AUTODOC, finding your order and clicking the button “Returns and Support” or using the link Returns and Support in the website’s footer. The seller should assist with the return and/or replacement. If the issue persists, contact our customer service team by clicking here.
How do I update or change my Marketplace order after it has been placed?
You can cancel or modify your order by contacting the seller in My AUTODOC, finding your order and clicking the button “Returns and Support”. If the issue persists, contact our customer service team by clicking here.
What should I do if I receive an incomplete order or incorrect product sold by a Marketplace seller?
Contact the seller by going to My AUTODOC, finding your order and clicking the button “Returns and Support” or using the link Returns and Support in the website’s footer. The seller should assist with resolving the issue. If the issue persists, contact our customer service team by clicking here.
What should I do if a product I purchased from a Marketplace seller fails within the warranty period?
Contact the seller by going to My AUTODOC, finding your order and clicking the button “Returns and Support” or using the link Returns and Support in the website’s footer.