Who issues the invoice for my AUTODOC MARKETPLACE order?
The seller is responsible for issuing the invoice for its order.
Where can I find the invoice related to my AUTODOC MARKETPLACE order?
The invoice can be found under “My AUTODOC → My orders → Order details → Download Invoice”.
How do I request a duplicate of an AUTODOC MARKETPLACE invoice?
If the invoice is not available in My AUTODOC, contact the seller by accessing My AUTODOC, finding an order and clicking the button “Returns and Support”. If the issue persists, please contact our customer service team who will assist with its resolution by clicking here.
I am still waiting to receive my invoice for the purchase made on AUTODOC MARKETPLACE. What should I do?
For invoice-related topics, you should get in touch with the seller through My AUTODOC → My orders → Order details → Returns and Support or use the link Returns and Support in the website’s footer. If the issue persists, please contact our customer service team to assist with its resolution by clicking here.
Can I get a VAT refund for a product sold by a Marketplace seller?
All products sold by third-party sellers will always include VAT. Please verify that the items you are purchasing are being sold by a third-party seller or by AUTODOC. Products sold by third-party sellers will have a label on their product pages stating “Sold by <Seller name>”. 
Who should I contact for invoice disputes or corrections for products sold by Marketplace sellers?
For invoice related topics, you should get in touch with the seller under My AUTODOC → My orders → Order details → Returns and Support or use the link Returns and Support in the website’s footer. If the issue remains unresolved, please contact our customer service team for assistance by clicking here.