Can I purchase products sold by AUTODOC and by Marketplace sellers in the same order?
Yes, you can purchase products sold by AUTODOC and by an AUTODOC MARKETPLACE seller in the same order.
What payment methods can I use for products sold by Marketplace sellers?
When purchasing products sold by a Marketplace seller, you can pay by credit or debit card or PayPal. Please note that more payment methods will be available in the near future.
What are the shipping costs and methods for products sold by Marketplace sellers?
There are no shipping costs for products sold by Marketplace sellers, and the standard shipping method is available.
Can I combine products sold by Marketplace sellers with products sold by AUTODOC to meet the free shipping threshold?
No, products sold by Marketplace sellers do not count towards the free shipping threshold.
Who ships products sold by Marketplace sellers?
Marketplace sellers are solely responsible for shipping their products.
Where can AUTODOC MARKETPLACE orders be shipped?
Marketplace orders from autodoc.co.uk can only be delivered within the UK (excluding Guernsey, Jersey, and the Isle of Man).
How are shipping times estimated for products sold by Marketplace sellers?
Shipping times may vary from seller to seller, but should be between 2 to 3 business days for the UK (excluding Guernsey, Jersey, and the Isle of Man).
Can I change the delivery details of my Marketplace order?
You can contact the Seller to request a change by going to My AUTODOC → My orders → Returns and Support, or through the Returns and Support page.
Please note that once an order has been placed, it may no longer be possible for the Seller to update the delivery details.
If you need help submitting your request, our customer service team can assist you – however, the Seller’s confirmation is still required for any change to take effect.
My Marketplace order delivery did not go as expected. What should I do?
If there is an issue with the delivery, you can get in touch with the seller through My AUTODOC → My orders → click the button “Returns and Support” or use the link Returns and Support in the website’s footer. If the issue persists, please contact our customer service team to assist with its resolution by clicking here.